Job board access and search troubleshooting

The system won't let me log in using my Ohio State username and password.

Check your financial aid eligibility, as you will only be allowed to access the system if you have accepted your Federal Work-Study award for the current academic year. 

To check eligibilty, login to your financial aid section of  My Buckeye Link:

If you know you are meeting all eligibility requirements and it has been 24-48 hours since you accepted your award, you may simply have logged in and out of Ohio State based systems too many times in one hour.  A security feature may be blocking your access. Try waiting one hour, then attempt to log in again, or try a different browser. 

I changed my password, but I have forgotten it.

For help with password issues, start by reviewing the information at my.osu.eduAdditional IT support can be found at the IT Service Desk.

Once a password has been updated, please allow 24-48 hours to gain access to the job board.

Every time I log in to the system using my Ohio State username and password, the system returns me to the login page.

This can occur if you are not work-study eligible.  Start by checking your work-study eligiblity for the current academic year.

This can also occur if your browser is not set to accept cookies. This job site keeps track of when you log in by storing a "cookie" file on your PC. Whenever you go to a new page, it checks that cookie to be sure it is still you making the request. Either set your browser to accept cookies, delete your current cookies or try a different browser.

When I enter search criteria and click on "Search," no jobs meeting my criteria are displayed.

Your search criteria may be too specific. Try entering just one keyword, or one Category item.  Simply choosing the Search button with no additional criteria will display the most recent posts first.  

When using the Advanced search, those fields can be sensitive. If an exact match is not found, the options will be excluded from your results. Try using just the Job ID, Employer, or Supervisor, but don’t choose all three at the same time.  

If you are looking for a specific position, but it’s not coming up, double check your location settings.  Searching for a position that doesn’t match your location will filter those opportunities out of your results.